Who are we?
We are RENT A CAR JOCAR, S.L., and we process your data as the Data Controller. That means we take responsibility for how to use and protect your personal data.
What do we use your data for?
We use the data you have provided to us online or through any other means to address your inquiries and suggestions, provide the requested services or supply the products, send you subscribed personalized communications, monitor comments made on our blog, and process your online reservations.
Why do we have them?
We are authorized to process your data for various reasons. When you fill out a form or send an email in which you ask a question or make a suggestion, we have a legitimate interest in addressing it. When you register on our website or make a reservation or purchase, we must fulfill the contract you have accepted with us, just as we have a legal obligation to issue an invoice that includes your data when the service is provided. We are also authorized by your consent when you give us permission to send you personalized offers.
Who do we share your data with?
We will only share the data with partner companies to fulfill received requests and provide our services or supply you with products, banking entities, and organizations required by law. Under no circumstances do we sell your data to third parties.
What rights do you have?
You have the right to access, rectify, or delete your personal data. You also have the right to object to the use of data that you have previously authorized us to use, to port your data, and to not be subject to automated individual decision-making.
In the processing of your personal data, we apply the following principles to ensure the highest protection for you:
• Lawfulness, fairness, and transparency: We always require your consent for the processing of your personal data for one or more specific purposes, which we will inform you about in advance with complete transparency.
• Data minimization: We only request strictly necessary data in relation to the purposes for which we require them. The minimum amount possible.
• Limitation of storage period: The data will be kept for no longer than necessary for the purposes of the processing. Depending on the purpose, we will inform you of the corresponding retention period. In the case of subscriptions, we will periodically review our lists and delete inactive records after a considerable time.
• Integrity and confidentiality: Your data will be processed in a manner that ensures appropriate security of personal data and guarantees confidentiality. You should know that we take all necessary precautions to prevent unauthorized access or misuse of our users' data by third parties.
In this privacy policy, you will find more detailed information about how we use the personal data of our clients, suppliers, and users, as well as all individuals who have contact with us, regardless of the communication method used (online form, telephone, email, or in person).
We believe in being transparent about how we handle your personal data, ensuring you understand the implications of the processing we carry out and the rights you have regarding your data. That's why we keep our Privacy Policy, Legal Notice, and Cookie Policy updated, and you can find this information on our website.
If you have any questions or would like more information about our privacy policy, please continue reading the document.
RENT A CAR JOCAR, S.L., commits to comply with the current legislation regarding the processing of personal data. Through this privacy policy, RENT A CAR JOCAR, S.L., in accordance with the requirements established in the GDPR and the LOPDGDD, informs users and individuals whose data is processed by:
1. WHO IS RESPONSIBLE FOR YOUR PROCESSING DATA?
The data controller responsible for processing your data is RENT A CAR JOCAR, S.L.:
Identidad |
RENT A CAR JOCAR, S.L. - B38928248 |
Dirección |
Calle Miraflores, 8, 38003 - Santa Cruz de Tenerife |
Teléfono |
922245222 |
Web |
www.autosjocar.com |
Correo-e |
RENT A CAR JOCAR, S.L. informs the user that the data provided to us through browsing our website, different data collection forms, or email submissions will be processed by RENT A CAR JOCAR, S.L. The processing of such data is recorded in the Register of Processing Activities managed by RENT A CAR JOCAR, S.L. in accordance with the provisions of the GDPR.
2. WHAT ARE YOUR PERSONAL DATA USED FOR?
At www.autosjocar.com, we process data from both users of our website and third parties who have a relationship with us. In order to inform you about how we process your data, we have differentiated the purpose, types of data collected, and the legal basis based on the category of individuals whose data we process. Below, we classify the individuals whose data we process based on the type of relationship they have with RENT A CAR JOCAR, S.L.
2.1. Website Users
What data do we collect from our website users?
a) Data from users who fill out any available forms: The personal data requested by RENT A CAR JOCAR, S.L. includes:
• Identifying information: name, surname, telephone number, postal and email address
• Data related to the request
b) Data from users who wish to receive commercial communications and information:
• Identifying information: name, surname, email address
c) Data from users who register on our platform:
• Identifying information: name, surname, postal and email address, telephone number, billing address
d) Data from users browsing our website: Data provided by cookies
e) Data from users who make comments on our blog
For what purposes will we process your personal data?
When the user accepts our privacy policy, they authorize us to use the personal data provided for the following purposes:
• Sending information and providing the requested service through the various forms available on our website.
• Conducting statistical studies to evaluate the success of campaigns/means through which the user has become aware of a service provided by RENT A CAR JOCAR, S.L. These data are collected for statistical purposes only and are for internal use by RENT A CAR JOCAR, S.L.
• Managing user comments on our blog.
• Sending commercial communications about offers, activities, and promotions from RENT A CAR JOCAR, S.L. and the related sector that may be of interest, through conventional or electronic means, when the user has checked the box expressing their desire to receive information.
How do we obtain your data?
We obtain your data through:
• The form completed by the web user for the purpose stated therein. The form is subject to acceptance of this privacy policy through the indicated checkbox.
• Navigation data obtained from the different cookies that the user accepts when accessing www.autosjocar.com for the first time.
What is the legal basis for processing your data?
The express consent of the user (Article 6.1.a. GDPR) expressed by completing the different forms, checking the box to receive commercial communications/information about offers, activities, and promotions from RENT A CAR JOCAR, S.L. and the related sector, and participating in our blog is what legitimizes the processing by RENT A CAR JOCAR, S.L. The user may revoke the consent given at any time. However, the revocation of consent does not affect data processing carried out prior to such revocation.
The legitimate interest in profiling navigation and detecting preferences through the installation of cookies.
The execution of a contract or the adoption of pre-contractual measures when the customer makes a request through the various forms available on our website or requests information about the services provided by RENT A CAR JOCAR, S.L.
2.2. Suppliers
What data do we collect from our suppliers?
a) Supplier identification data: The personal data requested by RENT A CAR JOCAR, S.L. include:
• Identifying information: name, surname, telephone, postal and email address.
• Employment and professional data.
• Activities and businesses.
How do we obtain your data?
We obtain your data through:
• The signing of the contract that binds us, the acceptance of the presented budget, the receipt of invoices from the supplier, and the signing of the Data Processor Agreement if applicable for the service provided.
What are the purposes for processing your personal data?
Managing information related to data from our suppliers of goods and services, as well as their representatives.
Maintaining the contractual relationship with our suppliers.
Managing payments and collections related to the contracts that bind us.
What is the legal basis for processing your data?
In the execution of a pre-contract/contract in order to provide you with information and carry out the necessary management of the provided service, which cannot be carried out otherwise.
In the legitimate interest for managing data related to the representatives of RENT A CAR JOCAR, S.L. suppliers.
2.3. Customers
What data do we collect from our customers?
a) Data from customers who fill out any of the forms available on www.autosjocar.com as well as at the physical establishment of RENT A CAR JOCAR, S.L.
Identifying information: name and surname, telephone number, postal and email address.
Data related to the request.
b) Data from customers who register on our platform:
Identifying information: name and surname, postal and email address, telephone number, billing address.
c) Data from customers who make a reservation or order at our physical establishment:
Identifying information: name and surname, postal and email address, telephone number, billing address.
d) Data from our customers obtained through our contracts and quotes.
e) Data from customers who make an online or in-person purchase:
Identifying information: title, name, surname, postal and email address, telephone number, billing address.
Transaction data: purchased products/services and payment method, invoice or purchase receipt.
How do we obtain your data?
If you are an online customer, we obtain your data through:
The form completed by the user for information and/or quote requests, orders, or to finalize the online reservation. The form is subject to accepting the privacy policy by checking the indicated box.
Navigational data obtained from the different cookies accepted by the customer upon first accessing www.autosjocar.com.
If you are a physical customer, we obtain your data through:
The customer registration form.
Acceptance of the presented quote.
The signed contract.
What are the purposes for processing your personal data?
Generating and managing the documentation associated with your requests and purchases.
Providing you with information about offers, products, and services related to your purchase.
Processing your online reservation or purchase through our platform.
What is the legal basis for processing your data?
In the execution of a pre-contract/contract to provide you with information and carry out the necessary management of the provided service or supplied product, which cannot be carried out otherwise.
In the user's consent to receive commercial communications about offers, activities, and promotions from RENT A CAR JOCAR, S.L. and the sector that may be of interest, as well as for managing our blog. The user can revoke the consent at any time.
In the legitimate interest of sending information about exclusive promotions, latest updates, and personalized information adapted to the profile of the interested party, as well as sending satisfaction surveys about the purchased products or services.
2.4. Social Media Contacts
What data do we collect?
Identifying data on the Social Media platform: RENT A CAR JOCAR, S.L. will not request any data beyond what you have included in your user profile.
What are the purposes for processing your personal data?
Responding to and managing your inquiries, requests, or petitions.
Interacting with you as long as you are part of our community of followers.
What is the legal basis for processing your data?
In the execution of a pre-contract/contract that links you to the corresponding social media platform and in accordance with their privacy policies.
Facebook http://www.facebook.com/policy.php?ref=pf
Instagram https://help.instagram.com/155833707900388
www.autosjocar.com will always seek to establish adequate mechanisms to obtain the User's consent for the installation of necessary cookies. When a user accesses our website, a pop-up appears informing about the existence of cookies and that by continuing to browse our page, they give their consent for the installation of cookies. Acceptance of the installation of cookies implies the acceptance of retaining the IP address in the records of www.autosjocar.com, along with the date of acceptance, for a period of one year, for the purpose of demonstrating the given consent. You can obtain more information in our "Cookie Policy".
3. HOW LONG DO WE RETAIN YOUR DATA?
3.1. Website Users
Data processed based on the consent of the website user will be kept as long as they remain relevant for the purpose for which they were collected and the consent is not revoked.
Data processed based on legitimate interest will be retained for the time period related to the purpose that motivated the data collection, always ensuring adequate guarantees and respect for the rights and freedoms of the data subjects.
Data processed based on the execution of a contract or the adoption of pre-contractual measures will be retained for the duration of the contractual relationship and subsequently as required by legal obligations.
The IP address obtained through cookies will be retained for a period of one year, for the purpose of demonstrating the user's consent.
Regarding the retention period of cookies, you can find more information on our website in the "Cookie Policy" section.
3.2. Suppliers
For data processed based on legitimate interest, the retention period will be linked to the purpose for which the data was collected, always ensuring adequate guarantees and respect for the rights and freedoms of the data subjects.
For data processed based on a contract, as well as if part of the processing is justified by a legal obligation, the data will be retained for the duration of the contractual relationship. The retention period for the data after the relationship has ended, or in the case where the processing is linked to a legal obligation, will be determined by the legally prescribed period. The data processing cannot be revoked by the data subject unless legally provided for in the blocking provisions.
3.3. Clients
For data processed based on client consent, it will be kept as long as it remains relevant for the purpose for which it was collected and the consent is not revoked.
For data processed based on legitimate interest, the retention period will be linked to the purpose for which the data was collected, always ensuring adequate guarantees and respect for the rights and freedoms of the data subjects.
For data processed based on a contract, as well as if part of the processing is justified by a legal obligation, the data will be retained for the duration of the contractual relationship. The retention period for the data after the relationship has ended, in the case where the processing is linked to a legal obligation, will be determined by the legally prescribed period. The data processing cannot be revoked by the data subject unless legally provided for in the blocking provisions.
3.4. Social Media Contacts
Data processed for social media contacts will be retained as long as the user and RENT A CAR JOCAR, S.L. maintain a connection on the social network. As RENT A CAR JOCAR, S.L. does not have direct control over the data processing, we can only access or delete the data in a restricted manner. We will process your data for as long as the social media user remains connected to RENT A CAR JOCAR, S.L. as 'friends', 'likes', 'follows', or similar actions.
To rectify your data, restrict information, or modify shared posts, RENT A CAR JOCAR, S.L. is not responsible for making such changes. The user of the social network must make these adjustments through their profile settings, following the privacy policy of the social network.
Regardless of the legal basis for collecting the data, it may be processed for scientific, historical, or statistical research purposes, always implementing appropriate safeguards and respecting the rights and freedoms of the data subjects.
4. ADDITIONAL INFORMATION ABOUT DATA PROCESSING
Only individuals over 14 years of age can provide data through our website and email. If you are under this age, you must have the consent of your parents or legal guardians.
The User guarantees the authenticity and accuracy of all the data communicated to RENT A CAR JOCAR, S.L. and declares to be over 14 years of age, being solely responsible for any false or inaccurate statements made.
In the case of making a reservation for a service or making an online purchase, the interested party must be over 18 years of age, the legal age established in the civil code to acquire adulthood and legal capacity.
The personal data processed by RENT A CAR JOCAR, S.L. may be mandatory or voluntary. Through the web forms, no special categories of data will be requested to ensure your privacy. If it is necessary to collect special categories of data to provide you with a service, they will be requested through another means. The data that will be requested in the forms are:
a) Identifying information: name, surname, telephone number, postal address, and email address.
b) Data related to the request.
c) Data of users who want to receive commercial communications and information.
d) Data of users who register on our platform.
Voluntary information is information that the user is not obligated to provide to contact us.
Fields marked with an asterisk (*) or the word "(required)" in our forms are mandatory to complete. Refusal to provide them will result in the impossibility of providing the service or meeting your request.
If you provide us with third-party data, you declare that you have their consent and undertake to convey to them the information provided in this clause, releasing RENT A CAR JOCAR, S.L. from any obligation. However, RENT A CAR JOCAR, S.L. may carry out verifications to verify that the third party has been informed, adopting the diligence measures established in data protection regulations.
5. WHO WILL YOUR DATA BE SHARED WITH?
Data will not be transferred to third parties except for legal obligations or when necessary to meet your request.
Among the recipients to whom your data may be disclosed are:
• Public administrations and bodies when required by tax, labor, social security, or any other applicable regulations. Data processing companies (providers of fraud detection and prevention services, technological services, customer service, advertising and marketing services, and, in general, third-party providers necessary for the provision of services offered by RENT A CAR JOCAR, S.L., such as courier and transportation service providers, etc.).
6. ARE INTERNATIONAL DATA TRANSFERS MADE?
www.autosjocar.com is hosted in Germany, which is located in the European Union, within the territory of the European Economic Area, or complies with the guidelines established in Articles 46 and 47 of the GDPR. Therefore, no international transfers of data provided by users on the website will be made.
Our website only accesses user data through the following means:
• Through the contact forms available to the user on the website.
• Through the cookies that the user has previously accepted.
• Through the comments made by the user on the website's blog.
International data transfers may also occur in relation to the aforementioned transfers/communications, for which RENT A CAR JOCAR, S.L. will use the tools provided in Articles 46 and 49 of the GDPR as guarantees for transfers made to countries that do not have an adequacy decision from the European Commission.
In any case, the third parties with whom certain personal data are shared will have previously demonstrated the adoption of appropriate technical and organizational measures for the proper protection of such data, and transfers will only be made to third countries when there is a binding legal instrument in accordance with Articles 46 and following of the GDPR. By accepting this privacy policy, it is acknowledged that an international data transfer may occur in accordance with the indicated guarantees.
In the event that the requirements established in the GDPR are not met, the data subject may give consent to the international transfer or the transfer may be executed in the data subject's interest. Otherwise, authorization must be requested from the Supervisory Authority.
Furthermore, we inform you that some services provided by and for RENT A CAR JOCAR, S.L. may involve the transfer of personal data to a third country outside the EU, in "cloud" services offered by some of the leading international providers (e.g., Google, Microsoft). Compliance with the aforementioned requirements will be confirmed in such services.
RENT A CAR JOCAR, S.L. does not sell user data to third parties under any circumstances.
7. WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?
The user can exercise the following rights with respect to RENT A CAR JOCAR, S.L.:
a) Access their personal data.
b) Rectify inaccurate or incomplete data.
c) Request the deletion or erasure of data when, among other reasons, it is no longer necessary for the purposes for which it was collected.
d) Object to the processing of their data.
e) Request the restriction of the processing of their data when certain conditions provided by the regulations are met.
f) Request the portability of their data in cases provided by the regulations.
g) Prevent automated decisions.
h) Withdraw consent given.
To exercise their rights, the user must send a written request indicating the right they wish to exercise, along with a document proving their identity and postal or email address for notification purposes. This request can be sent by postal mail to: RENT A CAR JOCAR, S.L., Calle Miraflores, 8, 38003 - Santa Cruz de Tenerife, or by email to the following address: juanjimenez@autosjocar.com.
RENT A CAR JOCAR, S.L. must respond to the request to exercise rights within one month from the receipt of the request. This period may be extended by two months if necessary, taking into account the complexity and number of requests. You will be informed of any extension within one month from the receipt of the request, indicating the reasons for the delay.
Furthermore, data subjects have the right to lodge a complaint with the competent Supervisory Authority (Spanish Data Protection Agency) if they consider that RENT A CAR JOCAR, S.L. has violated their rights recognized by data protection regulations at www.aepd.es.
8. ARE MY DATA SECURE?
RENT A CAR JOCAR, S.L. has an ongoing contract with the hosting company 1&1 Ionos for the hosting of its website. It is a European company and has the latest security measures in place.
In any case, RENT A CAR JOCAR, S.L. guarantees the adoption of appropriate measures to ensure the confidential treatment of your data, considering their sensitive nature. The company commits to keeping such data secret, treating them with the utmost confidentiality. It declares that it has implemented the corresponding security policies in its information system, in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016, regarding the protection of individuals with regard to the processing of personal data and the free movement of such data (GDPR).
All data provided through our platform is collected using a secure protocol. Our website has an SSL certificate, which enables an encrypted connection when a user visits our website and exchanges information with us.
9. LINKS TO OTHER WEBSITES
If you choose to leave our website through links to other websites not owned by our entity, RENT A CAR JOCAR, S.L. will not be responsible for the privacy policies of those websites or the cookies they may store on the user's computer.
Date: April 24, 2024
Version: V.1.0